I recently purchased new tires from Tire Rack and needed to have them mounted an set-up for my Mercedes E350.
I chose Ace Tire because they they were a local installer AND because they had high-end wheel balance and alignment hardware (Hunter).. When I visited Ace Tire for the first time I was impressed by the professionalism and friendliness of the Service Advisor, Michael Farka. I was also impressed with the neat and professional appearance of the shop. Ace Tire installed my new tires on new wheels with new TPMS valves and mew center caps. Most of the installation went smoothly. They were able to resolve a small problem setting-up the new TPMS valves with my Mercedes E350 due to the complexity of Mercedes electronics. A senior technician, Jesse, did a great job researching and resolving the problem.
Ace Tire checked the alignment before the tires and wheels were changed and after the new tires and wheels were installed. The emailed me the before and after information that clearly showed the car did not need to be realigned. I was not charged for unneeded service. This action demonstrates professionalism and trustworthiness.
Ace Tire performed the services that I requested correctly the first time. Communication via email, phone and in-person was excellent. The invoice clearly summarized the services performed and the resources used. Overall, the prices were fair and reasonable. My compliments to the Michel Farka, the service advisor, who managed and coordinated the overall process. I also appreciated that I was dealing with a locally owned and operated business.
I have high standards for a shop to work on my car; Ace Tire met and exceeded them on many levels. I will use them in the future for all of my family's vehicles. Highest recommendation - 1 months ago